Services

Comprehensive multi-site digital experience baseline assessment

• Gap analysis against ScanGov standards and industry best practices
• Comparison of public facing web applications compliance with peer organizations
• Strategic roadmap development with prioritized recommendations
• Executive summary with ROI projections for digital improvements

Duration: 2-4 weeks

Long-term digital experience strategy aligned with citizen service goals

• Feedback processing and categorization analysis
• Web application fragmentation comparison with peer organizations
• Change management strategy for digital transformation initiatives
• Success metrics and KPI framework development

Duration: 4-6 weeks

Custom platform configuration and setup

• Team training and workflow optimization
• Custom focus on specific digital experience facets (readability, accessibility, performance)
• Integration with existing tools (GitHub, ticketing systems, SSO)
• Custom dashboard creation and reporting setup

Duration: 1-2 weeks

Complete WCAG compliance beyond automated audits

• WCAG 2.1 AA manual review for complete compliance
• Screen reader testing using common tools on real hardware
• Color contrast and visual accessibility analysis
• Mouseless navigation review
• Focus highlighting analysis
• Zoom, font size customization review
• Accessibility training for internal teams
• Assistive technology training for team self-audits

Duration: 3-6 weeks

Core Web Vitals improvement and performance optimization

• Core Web Vitals improvement (LCP, FID, CLS)
• Performance comparison with peer organizations
• Site speed optimization and caching implementation
• Mobile responsiveness and cross-browser testing
• Full performance bottleneck analysis
• Personalized site architecture recommendations
• Build system performance review integration

Duration: 2-4 weeks

Comprehensive security review and hardening

• Public facing systems security review
• URL review for XSS detection
• Public error logging review
• Content Security Policy and security headers configuration
• Security.txt setup and vulnerability disclosure process
• Site generator and frontend library security patch compliance
• Security audit integration in build pipelines

Duration: 1-3 weeks

Standardization across departments, agencies, or municipalities

• Shared governance model development
• Cross-jurisdictional best practice sharing
• Unified branding and user experience guidelines

Duration: 6-12 weeks

RFP development and vendor management

• RFP development with ScanGov standards integration
• Vendor evaluation and selection criteria
• Contract negotiation support for digital services
• Ongoing vendor performance monitoring setup

Duration: 4-8 weeks

ADA compliance and legal defensibility

• ADA compliance assessment and remediation planning
• Documentation for legal defensibility
• Accessibility testing protocol development
• Staff training on accessibility requirements

Duration: 3-6 weeks

Continuous monitoring and optimization

• Monthly ScanGov analysis and reporting
• Quarterly optimization recommendations
• Priority issue resolution support
• Continuous monitoring and alerts management

Duration:

Ongoing advisory support

• Ongoing advisory support for digital initiatives
• Monthly strategic check-ins and guidance
• Priority access to ScanGov experts
• Flexible project support as needed

Duration: