Services

Comprehensive multi-site digital experience baseline assessment

• Gap analysis against ScanGov standards and industry best practices
• Strategic roadmap development with prioritized recommendations
• Executive summary with ROI projections for digital improvements

Long-term digital experience strategy aligned with citizen service goals

• Feedback processing and categorization analysis
• Change management strategy for digital transformation initiatives
• Success metrics and KPI framework development

Complete WCAG compliance beyond automated audits

• WCAG 2.1 AA manual review for complete compliance
• Screen reader testing using common tools on real hardware
• Color contrast and visual accessibility analysis
• Mouseless navigation review
• Focus highlighting analysis
• Zoom, font size customization review
• Accessibility training for internal teams
• Assistive technology training for team self-audits

Core Web Vitals improvement and performance optimization

• Core Web Vitals improvement (LCP, FCP, CLS, TTFB)
• Performance comparison with peer organizations
• Site speed optimization and caching implementation
• Mobile responsiveness and cross-browser testing
• Full performance bottleneck analysis
• Personalized site architecture recommendations
• Build system performance review integration

RFP development and vendor management

• RFP development with ScanGov standards integration
• Vendor evaluation and selection criteria
• Digital services contract negotiation support
• Ongoing vendor performance monitoring setup

Continuous monitoring and optimization

• Monthly ScanGov reporting and analysis
• Quarterly optimization recommendations
• Priority issue resolution support
• Continuous monitoring and alerts management